This incident has been resolved.
Dec 5, 07:53 PST
We've received reports from some users experiencing connectivity issues with our mobile app. Please be aware that this is not affecting all users; we are actively investigating the cause and will provide an update as soon as possible.
In the meantime, if you encounter any difficulties, we encourage you to use our web version for uninterrupted access to our support services. We apologize for any inconvenience this may cause and appreciate your understanding as we work to resolve this issue.
Thank you for your patience and continued support!
Nov 29, 15:17 PST